Attention:

Our most commonly asked questions are posted here. 

If you do not see your answer below, please contact us we respond to most messages within 24-48 hours outside of business hours and within 1-4 hours during business hours. Please add us to your safe sender list, we are sometimes unable to respond to automated requests such as Earthlink's to authenticate our emails to you.

 

How do I know if a part is really in stock?

We only advertise what we actually have in stock to sell. If its out, you cannot add it to your cart. We do not take backorders and in the unlikely event, an item is out of stock for your order, we will refund you immediately.We can also special order items not seen on our website through all of the RC Hobby distributors. Contact us for more information. Please note special orders must be paid for in advance.

If you have already recieved a shipping notice, I am afraid it is too late and sifting through hundreds of boxes just is not feasible.

For Un-Shipped Orders
If you want to add something, place a seperate order and choose "Add to my Order" for the shipping method. We will do our best to combine the orders to save on your shipping costs.
If you want to remove something , please contact us instead of phoning us as soon as possible and we will do our best to accomodate your request. Our email is checked constantly, but our phones may be tied up.

Please understand changes to your order near our shipping cut-off may delay your order shipping until the next day.


PAYMENT INFORMATION

When will you charge my credit card?
Because most of our orders ship the same day and we have a retail store, your credit card is authorized and charged at the time of sale. We have chosen this method as it is the most secure for you, because your credit card information is not stored. In the event an item is out of stock, your card will be refunded immediately, however it may take a couple of days for your bank to reflect the credit.

Do you accept Paypal?
Yes, we accept Paypal. If you have chosen this method of payment and do not complete the checkout process, your order will be cancelled within 2 hours. Ready Heli does not hold items for unpaid orders. These orders will ship to your "confirmed" address only.

Do you accept Money Orders or Checks?
Yes, however please ensure we will recieve payment within 7 days to insure the availability of your order. After 7 days, the items will be removed from "hold" and may be "Out of Stock" when your payment arrives. Sorry, no COD's.


SHIPPING INFORMATION

When will my order ship out?
99% of all orders placed before 3:00 PM EST are shipped the same day Monday-Friday.

Its been 2 to 3 days and I still don't have my package, did you send it out?

YES, if you recieved a shipping confirmation, it has left the building! We cannot guarantee the time deliveries stated by USPS, neither do they.  Please note, if you choose First Class Mail for your small parcel, shipping may take a little longer. For International orders, please visit http://ircalc.usps.gov for an approximate delivery timeframe. 

 

For International orders, please visit http://ircalc.usps.gov  for an approximate delivery timeframe. If your package has not arrived within the approximate timeframe given, please call your post or customs office with the package ID we have provided. This is the best way to locate your package.

  

My Delivery Confirmation # has not updated.

USPS issues delivery confirmation numbers. These are not tracking numbers. These show whether the package has been delivered, returned or is waiting at the post office to be picked up.

 

Do you offer free shipping?

Yes. We offer Free  Shipping on all  INTERNET ONLY orders over $99 pre-tax. This excludes phone orders, international destinations, as well as some oversized packages deemed too heavy for this offer. All packages will be sent out Priority Mail, which takes 2-3 days to most destinations.Items deemed combustible will be shipped Ground and will be noted as such. Please select the "FREE SHIPPING" option at checkout as this is the only way to guarantee you will recieve the free shipping. 
 

We currently ship to APO's, Canada, Australia, Japan, some areas of the Middle East and some European Nations. Please add your items to your shopping cart, select your country and method of shipping for a realtime shipping quote, and delivery options. If your country is not listed, we are sorry we do not support shipping to your nation at this time due to the inability to insure your shipment.

Due to an increase in fraud, orders over $250 shipping outside of the US or to a location with a shipping address different than the billing address may require a scan of photo identification and credit card used to place the order. Additionally, a signature may be required to recieve the package.

 

You are more than welcome to email us your technical questions and we will be more than happy to reply as soon as we can. If you need product support right away, we strongly urge you to contact the manufacturer directly.

 

If needed, you can retrieve a copy of your reciept by logging into your readyheli.com account.
Kong Power (90 day warranty) support@readyheli.com

Futaba- (217) 398-0007. Available Monday-Friday, 8am-5pm CST
Horizon Hobby 1-877-504-0233

Castle Creations - (913) 390-6939

Align- 562-598-4700

Kontronik- (217)-398-0007

Thunder Power- (702)228-8883

Hitec- (858)748-8440


WHOLESALE ACCOUNTS

 

Do you resell to other stores?
Yes, we do have a wholesale program, please contact us for more infomation. We will also offer special group rates for your flying club on the purchase of kits and batteries. Dealers can apply here. A physical storefront or a live website presence is required to open a dealer account.