If you still see an item advertised for less elsewhere:
Our prices should be comparable to other US authorized*
dealers' of the products that we carry. We do our best to offer
reasonable prices that are competitive on the same product you may find
elsewhere.
If you locate a lower price on another website on the exact same product (i.e., same color, model), please Contact Us. In your message to us, please include the folowing:
Name of the product we sell and your desired color (if different choices exist)
URL (website address) of the product on the other website
We will consider a price match on kits, electronics, batteries and single parts over $50 ONLY. Please do not send price match requests for single parts (i.e $1.00 less,$.05 etc)."
We will look
at the link you provide and compare that website's final price (after
tax and shipping) to our own. If we determine that it's the exact same
product, if the other website is an authorized dealer, and if it's in
stock on the other website, we will do our best to reduce our price for
your purchase. Please note our price match policy is not retro-active
on previous purchases.
*Please note:
Some manufacturers will NOT warranty a product which was purchased
through an unauthorized reseller (such as EBay). Consider this when
making a signifigant purchase.
Discounts & Coupons There are very small margins in the hobby industry.
There are no discounts or coupons offered other than our "U.S. Free Shipping" offer at this time.
A note about "Big Box Store" coupons for $25, etc.
The
stores that offers these coupons, in some cases charge more for their
products. You may find that even with these coupons, the savings are
not what they seem.
Black Friday Type Sales Ready Heli does not match competitor Door Busters, Deal of the Day or similar "Loss Leader Sales"
US CUSTOMERS Currently, we
offer free domestic shipping on all orders over $99. This may exclude
some items, such as oversized items, or items sold at closeout price.
All orders are shipped via the US Postal Service via Priority Mail. Any
items deemed will be shipped Parcel Post within the 48 contiguous
states only. Most orders placed before 3PM EST Mon-Fri are usually shipped on the same day.
Shipping times range from 2-5 days. A
specific delivery time frame is not guaranteed on any class of mail. If
your order is urgent and you need it fast, please Contact us.
INTERNATIONAL SALES We
offer international shipping to many countries. If you wish to make a
purchase and have it shipped outside of the US and your country is not
listed in the drop-down selection, please contact us via email to
arrange for a shipping quotation and payment arrangements. The shipping
quotation is as accurate as possible, however there may be situations
where the actual shipping charge is a few dollars more or less. In
these situations we will contact you to request additional funds or
refund an overcharge. There are no guarantees on delivery time frames. Please
note that due to a high fraud rate from the following countries, we do
not ship to Nigeria, Indonesia, Singapore or Romania. Additionally,
orders sent to Brazil and several other countries cannot be insured,
therefore, we may limit the value of merchandise shipped to Brazil and
other countries. If you have any questions, please contact us before
placing your order. We may require proof of photo ID and credit card by asking you to submit a scan via email or fax of those articles.
FREIGHT FORWARDING If
you have selected a freight forwarder to receive your package in the US
on your behalf, Ready Heli is not responsible for loss or damage to
your parcel once it has arrived at your freight forwarder. Please note-
if your freight forwarder is located in Florida, you will have to pay
sales tax. We may require proof of photo ID and credit card by asking you to submit a scan via email or fax of those articles.
SALES TAX Orders shipped within the state of Florida will be charged sales tax at a rate of 6.5%.
CUSTOMS/DUTIES/VAT/ETC. We
can appreciate that you would like to save some money, but please do
not ask us to mark your package as a “gift” or declare a value that is
less than your actual purchase. Should an item be refused at customs,
any refund issued back to the customer will exclude the actual shipping
& insurance costs. Certain items may be subject to a restocking
fee. Please check with your country’s taxing authority for any
questions you may have about taxes you may have to pay.
LOST PACKAGES In
the event you have not received your package within a reasonable,
please contact your local post office or Customs Office. In most cases,
the package may be waiting to be picked up. You can track the status of
your package at USPS.com using the Delivery Confirmation number
provided in your shipment notification email or by logging into your
account.
If it is determined that the package
is lost, you will be required to sign a loss affidavit and authorize a
Postal investigation on your behalf.
If you have provided an
incomplete, wrong address, or did not pick up your package and your
package is returned back to us, you will incur additional shipping fees
to resend the package out to you. Please be certain that the
information you provide is correct and contact immediately if you have
made an error.
MERCHANDISE RETURNS Change your mind?
We will accept merchandise for return that was purchased from Ready
Heli within 7 days of contact from the date you receive your package.
The merchandise must be in new, unused condition, and in its original
packaging. There is a 15% restocking fee on certain items. Please
E-Mail ahead for return authorization to get a RMA number. Packages without a Valid assigned RMA# clearly marked on the outside of the box will be refused to the carrier.
We do not accept returns via COD or billed to Ready Heli in any way.
All returns must be authorized by us via phone or email prior to
sending items back. There are no returns on any Tools except in the
case of a defect. If your order shipped free due to our free shipping
offer and the total order falls below $99 after a return, the actual
shipping fees will be deducted from your refund/credit.
We
will accept RMA's up to 10 days after an RMA number is issued.
International customers may take up 15 days to return merchandise.
DEFECTIVE RETURNS If
the item(s) you wish to return is in-operable, it may be defective. The
instructions on how to handle this type of return will vary, since some
manufacturers insist on handling defects directly. Defective
merchandise normally need to be returned directly to the manufacturer
for warranty repair or replacement. Most of manufacturer defects found
after the product has been installed or used revert to the manufacturer's warranty and
they will handle any problems for you directly. If you can determine
that a product is defective before using it, we may be able to accept
it back for exchange; however, we suggest that you contact us before
taking any action. Please do not attempt to self-repair a defective
item, doing so will void your warranty and your ability to return the
item. Return shipping costs for warranty issues are the responsibility of the customer.
We
will accept RMA's up to 10 days after an RMA number is issued.
International customers may take up 15 days to return merchandise.
DAMAGED RETURNS Damaged
merchandise includes items that have been damaged in shipping. If a
shipment arrives at your door with apparent shipping damage, please
E-Mail or call us immediately. Save all packaging material and
paperwork; do not throw anything away and take photos if possible.
What information do we collect?
We
collect information from you when you register on the site, place an
order, enter a contest or sweepstakes, respond to a survey or
communication such as e-mail, or participate in another site feature.
When
ordering or registering, we may ask you for your name, e-mail address,
mailing address, phone number, credit card information or other
information. You may, however, visit our site anonymously.
We
also collect information about gift recipients so that we can fulfill
the gift purchase. The information we collect about gift recipients is
not used for marketing purposes.
Like many websites, we use
"cookies" to enhance your experience and gather information about
visitors and visits to our websites. Please refer to the "Do we use
'cookies'?" section below for information about cookies and how we use
them.
We monitor all call activity to ensure proper customer service and call quality
How do we use your information?
We
may use the information we collect from you when you register, purchase
products, enter a contest or promotion, respond to a survey or
marketing communication, surf the website, or use certain other site
features in the following ways:
To personalize your site
experience and to allow us to deliver the type of content and product
offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To administer a contest, promotion, survey or other site feature.
If
you have opted-in to receive our e-mail newsletter, we may send you
periodic e-mails. If you would no longer like to receive promotional
e-mail from us, please refer to the "How can you opt-out, remove or
modify information you have provided to us?" section below. If you have
not opted-in to receive e-mail newsletters, you will not receive these
e-mails. Visitors who register or participate in other site features
such as marketing programs and 'members-only' content will be given a
choice whether they would like to be on our e-mail list and receive
e-mail communications from us.
How do we protect visitor information?
We
implement a variety of security measures to maintain the safety of your
personal information. Your personal information is contained behind
secured networks and is only accessible by a limited number of persons
who have special access rights to such systems, and are required to
keep the information confidential. When you place orders or access your
personal information, we offer the use of a secure server. All
sensitive/credit information you supply is transmitted via Secure
Socket Layer (SSL) technology and then encrypted into our databases to
be only accessed as stated above.
Do we use "cookies"?
Yes.
Cookies are small files that a site or its service provider transfers
to your computer's hard drive through your Web browser (if you allow)
that enables the site's or service provider's systems to recognize your
browser and capture and remember certain information. For instance, we
use cookies to help us remember and process the items in your shopping
cart. They are also used to help us understand your preferences based
on previous or current site activity, which enables us to provide you
with improved services. We also use cookies to help us compile
aggregate data about site traffic and site interaction so that we can
offer better site experiences and tools in the future.
We may
contract with third-party service providers to assist us in better
understanding our site visitors. These service providers are not
permitted to use the information collected on our behalf except to help
us conduct and improve our business.
You can choose to have your
computer warn you each time a cookie is being sent, or you can choose
to turn off all cookies. You do this through your browser (like
Netscape Navigator or Internet Explorer) settings. Each browser is a
little different, so look at your browser Help menu to learn the
correct way to modify your cookies. If you turn cookies off, you won't
have access to many features that make your site experience more
efficient and some of our services will not function properly. However,
you can still place orders over the telephone by contacting customer
service.
Do we disclose the information we collect to outside parties?
We
do not sell, trade, or otherwise transfer to outside parties your
personally identifiable information unless we provide you with advance
notice, except as described below. The term "outside parties" does not
include www.readyheli.com. It also does not include website hosting
partners and other parties who assist us in operating our website,
conducting our business, or servicing you, so long as those parties
agree to keep this information confidential. We may also release your
information when we believe release is appropriate to comply with the
law, enforce our site policies, or protect ours or others' rights,
property, or safety.
However, non-personally identifiable
visitor information may be provided to other parties for marketing,
advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To
modify your e-mail subscriptions, please let us know by modifying your
preferences in the "My Account" section. Please note that due to email
production schedules you may receive any emails already in production.
To
delete all of your online account information from our database, sign
into the "My Account" section of our site and remove your shipping
addresses, billing addresses & payment information. Please note
that we may maintain information about an individual sales transaction
in order to service that transaction and for record keeping.
Third party links
In
an attempt to provide you with increased value, we may include third
party links on our site. These linked sites have separate and
independent privacy policies. We therefore have no responsibility or
liability for the content and activities of these linked sites.
Nonetheless, we seek to protect the integrity of our site and welcome
any feedback about these linked sites (including if a specific link
does not work).
Changes to our policy
If
we decide to change our privacy policy, we will post those changes on
this page. Policy changes will apply only to information collected
after the date of the change. This policy was last modified on August 6, 2003.
Questions and feedback
We
welcome your questions, comments, and concerns about privacy. Please
send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
Your consent
By using our site, you consent to our privacy policy.
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY
BEFORE USING THIS WEBSITE. All users of this site agree that access to
and use of this site are subject to the following terms and conditions
and other applicable law. If you do not agree to these terms and
conditions, please do not use this site.
COPYRIGHT The
entire content included in this site, including but not limited to
text, graphics or code is copyrighted as a collective work under the
United States and other copyright laws, and is the property of
www.readyheli.com. The collective work includes works that are
licensed to www.readyheli.com. Copyright 2005-2009, www.readyheli.com ALL RIGHTS RESERVED. Permission is granted to
electronically copy and print hard copy portions of this site for the
sole purpose of placing an order with www.readyheli.com or purchasing www.readyheli.com products. You may display and, subject to any
expressly stated restrictions or limitations relating to specific
material, download or print portions of the material from the different
areas of the site solely for your own non-commercial use, or to place
an order with www.readyheli.com or to purchase www.readyheli.com products. Any other use, including but not limited to the reproduction,
distribution, display or transmission of the content of this site is
strictly prohibited, unless authorized by www.readyheli.com. You
further agree not to change or delete any proprietary notices from
materials downloaded from the site.
TRADEMARKS All
trademarks, service marks and trade names of www.readyheli.com used
in the site are trademarks or registered trademarks of www.readyheli.com.
WARRANTY DISCLAIMER This
site and the materials and products on this site are provided "as is"
and without warranties of any kind, whether express or implied. To the
fullest extent permissible pursuant to applicable law, www.readyheli.com disclaims all warranties, express or implied,
including, but not limited to, implied warranties of merchantability
and fitness for a particular purpose and non-infringement. www.readyheli.com does not represent or warrant that the functions
contained in the site will be uninterrupted or error-free, that the
defects will be corrected, or that this site or the server that makes
the site available are free of viruses or other harmful components. www.readyheli.com does not make any warrantees or representations
regarding the use of the materials in this site in terms of their
correctness, accuracy, adequacy, usefulness, timeliness, reliability or
otherwise. Some states do not permit limitations or exclusions on
warranties, so the above limitations may not apply to you.
LIMITATION OF LIABILITY www.readyheli.com shall not be liable for any special or consequential damages that
result from the use of, or the inability to use, the materials on this
site or the performance of the products, even if www.readyheli.com has been advised of the possibility of such damages. Applicable law may
not allow the limitation of exclusion of liability or incidental or
consequential damages, so the above limitation or exclusion may not
apply to you.
TYPOGRAPHICAL ERRORS In
the event that a www.readyheli.com product is mistakenly listed at an
incorrect price, www.readyheli.com reserves the right to refuse or
cancel any orders placed for product listed at the incorrect price. www.readyheli.com reserves the right to refuse or cancel any such
orders whether or not the order has been confirmed and your credit card
charged. If your credit card has already been charged for the purchase
and your order is cancelled, www.readyheli.com shall issue a credit
to your credit card account in the amount of the incorrect price.
GIFT CERTIFICATES
Gift certificates are non-refundable or redeemable for cash. Items
purchased with a gift certificate will be refunded with a merchandise
credit only.
TERM; TERMINATION These
terms and conditions are applicable to you upon your accessing the site
and/or completing the registration or shopping process. These terms and
conditions, or any part of them, may be terminated by www.readyheli.com without notice at any time, for any reason. The
provisions relating to Copyrights, Trademark, Disclaimer, Limitation of
Liability, Indemnification and Miscellaneous, shall survive any
termination.
NOTICE www.readyheli.com may deliver notice to you by means of e-mail, a general notice on the
site, or by other reliable method to the address you have provided to www.readyheli.com.
MISCELLANEOUS Your
use of this site shall be governed in all respects by the laws of the
state of Florida, U.S.A., without regard to choice of law provisions,
and not by the 1980 U.N. Convention on contracts for the international
sale of goods. You agree that jurisdiction over and venue in any legal
proceeding directly or indirectly arising out of or relating to this
site (including but not limited to the purchase of www.readyheli.com products) shall be in the state or federal courts located in Palm
Beach County, Florida. Any cause of action or claim you may have with
respect to the site (including but not limited to the purchase of www.readyheli.com products) must be commenced within one (1) year
after the claim or cause of action arises. www.readyheli.com's
failure to insist upon or enforce strict performance of any provision
of these terms and conditions shall not be construed as a waiver of any
provision or right. Neither the course of conduct between the parties
nor trade practice shall act to modify any of these terms and
conditions. www.readyheli.com may assign its rights and duties under
this Agreement to any party at any time without notice to you.
USE OF SITE Harassment
in any manner or form on the site, including via e-mail, chat, or by
use of obscene or abusive language, is strictly forbidden.
Impersonation of others, including a www.readyheli.com or other
licensed employee, host, or representative, as well as other members or
visitors on the site is prohibited. You may not upload to, distribute,
or otherwise publish through the site any content which is libelous,
defamatory, obscene, threatening, invasive of privacy or publicity
rights, abusive, illegal, or otherwise objectionable which may
constitute or encourage a criminal offense, violate the rights of any
party or which may otherwise give rise to liability or violate any law.
You may not upload commercial content on the site or use the site to
solicit others to join or become members of any other commercial online
service or other organization.
PARTICIPATION DISCLAIMER www.readyheli.com does not and cannot review all communications and materials posted to
or created by users accessing the site, and is not in any manner
responsible for the content of these communications and materials. You
acknowledge that by providing you with the ability to view and
distribute user-generated content on the site, www.readyheli.com is
merely acting as a passive conduit for such distribution and is not
undertaking any obligation or liability relating to any contents or
activities on the site. However, www.readyheli.com reserves the right
to block or remove communications or materials that it determines to be
(a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or
misleading, (c) in violation of a copyright, trademark or; other
intellectual property right of another or (d) offensive or otherwise
unacceptable to www.readyheli.com in its sole discretion.
INDEMNIFICATION You
agree to indemnify, defend, and hold harmless www.readyheli.com, its
officers, directors, employees, agents, licensors and suppliers
(collectively the "Service Providers") from and against all losses,
expenses, damages and costs, including reasonable attorneys' fees,
resulting from any violation of these terms and conditions or any
activity related to your account (including negligent or wrongful
conduct) by you or any other person accessing the site using your
Internet account.
THIRD-PARTY-LINKS In
an attempt to provide increased value to our visitors, www.readyheli.com may link to sites operated by third parties.
However, even if the third party is affiliated with www.readyheli.com, www.readyheli.com has no control over these
linked sites, all of which have separate privacy and data collection
practices, independent of www.readyheli.com. These linked sites are
only for your convenience and therefore you access them at your own
risk. Nonetheless, www.readyheli.com seeks to protect the integrity
of its web site and the links placed upon it and therefore requests any
feedback on not only its own site, but for sites it links to as well
(including if a specific link does not work).
1.888.739.4354
