Warranty Information:

Readyheli.com is not a warranty repair center or manufacturer for any of the products we resell. Your products are subject to the individual vendor's warranty & repair policy. Readyheli assumes no liability either expressed nor implied for any manufacturers defect, or damages as a result of use or misuse of their products.

 

Defects found after the product has been installed or has been in use are covered under the manufacturer's warranty, and need to be claimed directly with the manufacturer or distributor. These items will be repaired or replaced at the manufacturer/distributor discretion. Return shipping costs for warranty issues are the responsibilty of the customer.

If you need any assistance in contacting the manufacturer or are having problems getting your issue resolved, please e-mail us and we will help you get your issues taken care of.

Please reference our table of manufacturers contact information for warranty or RMA remedy. If you do not see the manufacturer listed below, please contact us.

 

Mikado- contact us (We DO NOT warranty items purchased from un-authorized dealers. Please contact your retailer for a refund or remedy.

 

Kong Power (90 Day Warranty) - Please see below
Futaba -(217) 398-0007. Available Monday-Friday, 8am-5pm CST

Horizon Hobby / JR / E-Flite / 1-877-504-0233

Castle Creations - (913) 390-6939

Align - (Assurance RC)- (562)-598-4700

Kontronik- (217) 398-0007

FlightPower-(919) 741 6310

Thunder Power- (702) 228-8883

Hitec- (858) 748-8440

Scorpion - 760-468-8838

Thunder Tiger - http://rma.acehobby.com/RMA_Consumer_main.asp
Hacker Brushless: All Hacker Brushless products which require warranty repair or replacement must be sent directly to Ready Heli with a proper RMA# for service with Hacker Germany. No other remedy will be honored without this process. Warranty RMA #'s can be obtained by sending an email to support@readyheli.com with the details of your claim.

For customers outside of the US, it may be more efficient to deal with the Distributor closest to your country.

 

Items returned to Ready Heli without a valid RMA # will be refused.

Kong Power 90 Day Warranty & "Ready Heli" 50% Crash Replacement Policy

-Warranty is only valid for 90 days from date of purchase, same as manufacturer’s warranty.

For Crashed Packs: (Ready Heli Offer only)
 
-You must take photos of pack with wires cut off, with your name written on pack in sharpie permanent marker.
-Also you must submit the serial number off of the pack.
 
Customers may only receive one crash replacement per battery per this warranty.
The crash replacement discount is off of the regular price, not the combo price. This is for packs purchased from Ready Heli only- No Exceptions.

For "Bad Cell" and "Weak Cell" Packs: (Manufacturer Warranty)

-You must send us your battery (you pay shipping) to us for evaluation. We will make the determination to repair or replace at our discretion based upon our testing. You may be required to pay a portion of the replacement pack, should we determine it was not properly cared for.
-Packs that have been abused, over-discharged, neglected, or poorly soldered will not qualify for warranty replacement.

-Promo and/or freebies which have be issued at events do not qualify for any warranty services.

DO NOT SEND US A FULLY CHARGED BATTERY IN THE MAIL!!!