Our most commonly asked questions are posted here.
If you do not see your answer below, please contact us we respond to most messages within 24-48 hours outside of business hours and within 1-4 hours during business hours. Please add us to your safe sender list, we are sometimes unable to respond to automated requests such as Earthlink's to authenticate our emails to you.
How do I know if a part is really in stock?
We only advertise what we actually have in stock to sell. If its out, you cannot add it to your cart. We do not take backorders and in the unlikely event, an item is out of stock for your order, we will refund you immediately.We can also special order items not seen on our website through all of the RC Hobby distributors. Contact us for more information. Please note special orders must be paid for in advance.
I need to change my order, is it too late?
If you have already recieved a shipping notice, I am afraid it is too late and sifting through hundreds of boxes just is not feasible.
For Un-Shipped Orders If you want to add something, place a seperate order and use coupon code "ADDITEM" and click apply. We will do our best to combine the orders to save on your shipping costs. If you want to remove something , please contact us instead of phoning us as soon as possible and we will do our best to accomodate your request. Our email is checked constantly, but our phones may be tied up.
Please understand changes to your order near our shipping cut-off may delay your order shipping until the next day.
PAYMENT INFORMATION
When will you charge my credit card? Because most of our orders ship the same day and we have a retail store, your credit card is authorized and charged at the time of sale. We have chosen this method as it is the most secure for you, because your credit card information is not stored. In the event an item is out of stock, your card will be refunded immediately, however it may take a couple of days for your bank to reflect the credit.
My card was declined, but I was still billed When your credit card company or bank declines you for any reason, they often put a temporary hold on the funds to cover the order. Your credit card company or bank will return these funds to your account, usually within 3-5 banking days. NOTE: You will not be billed when this happens but you might see a Pending or Temporary charge.
Also, keep in mind that your credit card company or bank either accepts or declines any transactions and not Ready Heli
If you are declined, STOP and contact us! Continuing to Click, Click, Click may cause multiple Pre-Auth HOLDS on your checking account funds!
Do you accept Paypal? Yes, we accept Paypal. If you have chosen this method of payment and do not complete the checkout process, your order will be cancelled within 2 hours. Ready Heli does not hold items for unpaid orders. These orders will ship to your "confirmed" address only.
Do you accept Money Orders or Checks? Yes, however please ensure we will recieve payment within 7 days to insure the availability of your order. After 7 days, the items will be removed from "hold" and may be "Out of Stock" when your payment arrives. Sorry, no COD's.
Ready Heli Rewards Program Terms & Conditions
There are no membership fees associated with Ready Heli Rewards. Points accumulated under the program have no cash value.
Your points and your account under the Ready Heli Rewards program are personal to you and may not be sold, transferred or assigned to, or shared with, family, friends or others.
Ready Heli reserves the right to terminate your account and/or your participation in Ready Heli Rewards if Ready Heli believes that you have violated these Terms of Use, or that the use of your account is unauthorized, fraudulent or otherwise unlawful or in violation of these Terms of Use.
Ready Heli also reserves the right to “unregister” and make ineligible for the Rewards program any Points account that has been inactive for 12 months. Inactive is defined as no purchase activity.
Free Shipping is not available for rewards items, unless added to an existing order.
Any product returns will be deducted from your points balance.
Ready Heli may modify, alter, delete or add new terms & conditions for its program at any time without notice. This includes modifying, altering, adding or deleting program benefits, point values, redemption levels, conversion ratios, reward delivery methods and conditions for active status. These changes may affect the value of the points or benefits already accumulated. Each member is responsible for remaining knowledgeable as to the terms & conditions. Ready Heli reserves the right to terminate, discontinue or cancel the Ready Heli Rewards program at any time and in its sole discretion without notice to you.
Abuse of the Rewards program, including failure to follow program policies and procedures, the sale or barter of reward points, benefits, or promotional offers and any misrepresentation of fact relating thereto or other improper conduct as determined by Ready Heli in its sole judgment, may result in cancellation of the customer's account without notice and future disqualification from program participation, forfeiture of all points accrued and cancellation of previously issued but unused reward points. In connection with the enforcement of any of the terms & conditions governing the Rewards program, Ready Heli reserves the right to take appropriate legal action, as it deems necessary, and to recover damages, attorneys’ fees and court costs. Rewards points and rewards are subject to applicable government regulations and are void where prohibited by law.
SHIPPING INFORMATION
When will my order ship out? 99% of all orders placed before 3:00 PM EST are shipped the same day Monday-Friday.
Its been 2 to 3 days and I still don't have my package, did you send it out?
YES, if you recieved a shipping confirmation, it has left the building! We cannot guarantee the time deliveries stated by USPS, neither do they. Please note, if you choose First Class Mail for your small parcel, shipping may take a little longer. For International orders, please visit http://ircalc.usps.gov for an approximate delivery timeframe.
Orders Shipped outside of the USA
For International orders, please visit http://ircalc.usps.gov for an approximate delivery timeframe. If your package has not arrived within the approximate timeframe given, please call your post or customs office with the package ID we have provided. This is the best way to locate your package.
My Delivery Confirmation # has not updated.
USPS issues delivery confirmation numbers. These are not tracking numbers. These show whether the package has been delivered, returned or is waiting at the post office to be picked up.
Do you offer free shipping?
Yes. We offer Free Shipping on all INTERNET ONLY orders over $99 pre-tax. This excludes phone orders, international destinations, as well as some oversized packages deemed too heavy for this offer. All packages will be sent out Priority Mail, which takes 2-3 days to most destinations.Items deemed combustible will be shipped Ground and will be noted as such. Please select the "FREE SHIPPING" option at checkout as this is the only way to guarantee you will recieve the free shipping.
Do you ship to APO's, Canada? Why don't I see my country listed in the drop down selection?
We currently ship to APO's, Canada, Australia, Japan, some areas of the Middle East and some European Nations. Please add your items to your shopping cart, select your country and method of shipping for a realtime shipping quote, and delivery options. If your country is not listed, we are sorry we do not support shipping to your nation at this time due to the inability to insure your shipment.
Due to an increase in fraud, orders over $250 shipping outside of the US or to a location with a shipping address different than the billing address may require a scan of photo identification and credit card used to place the order. Additionally, a signature may be required to recieve the package.
Wholesale customers are not eligible to redeem nor earn points.
Technical Questions?
You are more than welcome to email us your technical questions and we will be more than happy to reply as soon as we can. If you need product support right away, we strongly urge you to contact the manufacturer directly.
Manufacturer Support #'s
If your product appears to be defective, the manufacturer must handle your return/replacement.
If needed, you can retrieve a copy of your reciept by logging into your readyheli.com account.
Futaba- (217) 398-0007. Available Monday-Friday, 8am-5pm CST Horizon Hobby 1-877-504-0233
Do you resell to other stores? Yes, we do have a wholesale program, please contact us for more information. We will also offer special group rates for your flying club on the purchase of kits and batteries. Dealers can apply here. A physical storefront or a live website presence is required to open a dealer account.
1.888.739.4354
